We may collect personal and non-personal information, including but not limited to:

a) Personal Information

• Full name
• Email address
• Phone number
• Shipping and billing address
• Company name (for corporate gifting & partnerships)
• Payment details (processed securely via third-party payment gateways)

b) Non-Personal Information

• Browser type and device information
• IP address
• Pages visited and time spent on the website
• Location data (approximate, non-precise)
• Cookies and usage analytics

Your information may be used to:

• Process orders and deliver products
• Provide customer support
• Respond to inquiries and partnership requests
• Improve website experience and performance
• Send updates, offers, invitations, or brand communications
• Manage corporate gifting, VIP orders, and personalized services
• Comply with legal and regulatory obligations

We do not sell your personal information to third parties.

We use cookies and similar technologies to enhance your experience. Cookies help us:

• Remember your preferences
• Understand website traffic
• Improve performance and personalization

You may disable cookies in your browser settings. However, some website features may not function properly if cookies are disabled.

We may share limited data with trusted third parties only when necessary, such as:

• Payment processors
• Shipping and logistics partners
• Website hosting and analytics providers
• Marketing and communication platforms

All partners are required to protect your data and use it only for authorized purposes.

We implement appropriate technical and organizational measures to protect your information from:

• Unauthorized access
• Loss or misuse
• Disclosure or alteration

However, no online transmission is 100% secure. By using our website, you acknowledge this risk.

Depending on applicable laws, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications
• Request information about how your data is used

To exercise your rights, contact us using the details below.

If you opt in to receive communications from us, we may send:

• Product launches
• Exclusive invitations
• Brand updates
• Luxury gifting offers

You may unsubscribe at any time using the link in our emails or by contacting us directly.

Our website may contain links to third-party websites or platforms. We are not responsible for their privacy practices. Please review their privacy policies separately.

Our website and products are not intended for individuals under the age of 18.

We do not knowingly collect personal data from minors.

We reserve the right to update this Privacy Policy at any time.

Any changes will be posted on this page with a revised "Last Updated" date.

Continued use of our website means you accept the updated policy.

For hygiene and safety reasons, we do not accept returns or exchanges on any opened or used perfume products.

Once a product seal is broken, it is considered final sale.

If you receive:

• A damaged product
• A defective bottle
• The wrong item

Please contact us within 48 hours of delivery with:

• Order number
• Clear photos or videos of the package and product

  Email: info@mubinsempire.com

Once verified, we will arrange:

• A replacement, or
• A refund (at our discretion)

Orders can only be cancelled within 2 hours of placing the order and before shipping confirmation.

Once dispatched, cancellation is not possible.

Approved refunds will be processed to the original payment method within 7–14 business days, depending on your bank or payment provider.

Shipping charges are non-refundable, unless the issue was caused by us.

Limited edition, personalized, corporate gifting, and VIP orders are non-refundable and non-returnable, unless damaged during transit.

We currently ship to:

• UAE
• GCC countries
• Selected international destinations

(Shipping availability may vary based on regulations for perfumes.)

Orders are processed within 1–3 business days (excluding weekends and public holidays). During launches, events, or high-demand periods, processing may take slightly longer.

Estimated delivery timelines:

• UAE: 1–3 business days
• GCC: 3–7 business days
• International: 7–14 business days

Delivery times may vary due to customs clearance or courier delays.

Shipping fees are calculated at checkout based on:

• Delivery location
• Order size and weight
• Courier service

Promotional free-shipping offers may apply during selected campaigns.

International orders may be subject to:

• Customs duties
• Import taxes
• Local regulations

These charges are the responsibility of the customer.

If delivery fails due to:

• Incorrect address
• Unreachable contact number
• Customer unavailable

Additional delivery fees may apply for re-shipment.

Cookies are small text files stored on your device that help websites function efficiently and provide information to website owners.

We use cookies to:

• Improve website performance
• Understand user behavior
• Remember preferences
• Enhance personalization
• Track campaign performance

a) Essential Cookies

Required for website functionality (checkout, login, security).

b) Performance Cookies

Help us understand how visitors interact with the site.

c) Marketing Cookies

Used to show relevant ads and brand communication.

You can manage or disable cookies via your browser settings. Please note: disabling cookies may limit some website features.

We may use third-party services such as analytics or payment platforms that place cookies on your device.

These are governed by their respective privacy policies.